SHOP POLICIES
We are a small team of four committed to ensuring your satisfaction.
Our priority is for your items to reach you securely and for you to cherish them. Every item in our collection is meticulously crafted and printed by hand. We encourage you to carefully review our shipping and returns policies before making your purchase.
Should you have any inquiries or uncertainties, please don't hesitate to contact us; we're here to assist you every step of the way.
SHIPPING POLICY
Our studio in San Francisco dispatches all orders within 5 business days, unless a specific product lead time is stated. Shipping costs are determined based on the dimensions and weight of the items, with no extra handling fees. If you need to cancel your order or opt for alternative shipping, please reach out to us promptly. You can contact us via the form below or directly at ops@annekirktextiles.com with any inquiries or issues.
RETURN POLICY
If you would like to make a return, please contact us for an approval within 14 days of receipt. Returns will only be accepted if the product is unwashed and unused.
Please note that all shipping costs are non-refundable, and return shipping is the responsibility of the purchaser.
To initiate a return, kindly complete the form provided, including pertinent details such as descriptions of any damage and the reason for the return.
HOURS OF OPERATION
Monday through Friday 9-5pm, Pacific Time. We process all orders within 24 hours during the work week, and ship within five business days. We return questions and emails during the business week only, and will respond within one business day.